TERMS & CONDITIONS
Although our goal is to ship your product within 48 hours, sometimes an item will be in short supply. Should this occur, we will notify you either by e-mail or phone that your product cannot be shipped in a timely manner. We will make every effort to expedite your order and/or provide you with and estimated time of delivery. International order may take an additional 48 hours to process.
Sometimes products are defective or just not quite what you wanted. That is why Hardtopguy.com LLC offers you a 30 day Money Back Guarantee. Just call our Sales Department at (216) 299-3182 for a Return Authorization Number.
ALL returns must have a Merchandise Return Authorization number. Products must be returned to the Brooklyn Heights, OH warehouse. If a product is returned to any alternate warehouse, no credit will be issued for the return. It will be the responsibility of the customer to retrieve the product and return it to the appropriate warehouse.
We only specify that the product not be damaged, missing components or manufacturer's documentation and must be in the original packaging. Special Order items are Non - Returnable. Electrical Items which have been installed are Non - Returnable. We will not accept C.O.D. packages. Products which are not in like new condition and do not have a Return Authorization Number will be charged a 30% restocking/handling fee. This will be done at the discretion of our company. Credit will be issued for the products only. Shipping charges which you incurred will not be refunded. Should your order arrive damaged notify us immediately, we will be happy to assist you with a damage claim. Please be sure to keep all original packaging and packaging material for Inspection should a claim need to be issued.
Warranties
All parts are covered only by the Manufacturer's Warranties and/or Guarantees. Hardtopguy.com LLC. can assume no responsibility for the use, misuse or application by the user. Actual shipping costs apply past the 30 day policy. Warranty items will be charged to your credit card. Once the warranty item is returned to us, we will issue a credit for the part only. Magnuson-Moss Warranty ActRefused Packages
Our delivery service will attempt delivery three (3) times and leave a delivery notification note. If a package is refused by you, the customer, Hardtopguy.com LLC is responsible for shipping costs to and from the shipping destination. We will charge your account for all costs incurred on refused shipments.
Damaged Merchandise
Before we ship, products are inspected for damage and repacked to make sure they arrive at your door safely. Claims for damage during shipment must be made by you by contacting our sales office immediately upon receipt of the damaged product. 1-216-299-3182. Please keep all original packaging.
Shipping Policy
We strive to ship the items with the carrier you picked, but sometimes it is necessary to ship via an alternate means to get you your products in a timely fashion. If your order must with the carrier you selected, please let us know that in the comment section.
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